Frequently Asked Questions

For agencies and developers with a lot of projects, we offer subscriptions for 5 or 25 websites and if you purchase such subscriptions, you can expect significant saving.
We also offer a bundle that includes 21 of our WooCommerce plugins for only $99, or a bundle for 25 pages, which costs only $199. When you buy it, you get almost 90% discount.

Tell me more →

As much as possible. However, please note that we will support the plugin for you as a subscription holder, if the customer has questions about the plugin they should contact you.

You can set up your own full-featured demo here:

WP Desk Demo →

We also offer 30-day money-back guarantee, so you can test the plugin risk-free in your WooCommerce store.

An account on our website is automatically created when you place your first order. It is not possible to create an account without making a purchase.

Payment problems are usually caused by temporary errors (e.g. Google reCAPTCHA, VIES service unavailability).
Please try the following:

• Wait a while and try again.
• Clear your browser cache and cookies.
• Try a different browser (or incognito mode).
• Try another device (e.g. phone, tablet).
• Try using a different internet connection (some networks may block certain services).

If the issue persists, please contact us.

Yes, we offer a wide range of free plugins that you can download and use at no cost. Here’s the complete list of our currently available free solutions:

• Checkout Fields for Blocks
• Custom Price for WooCommerce
• Dropshipping Product Export for WooCommerce
• Dropshipping XML for WooCommerce
• Flexible Checkout Fields for WooCommerce – WooCommerce Checkout Manager
• Flexible Cookies
• Flexible EAN for WooCommerce
• Flexible PDF Coupons – Gift Cards & Vouchers for WooCommerce
• Flexible PDF Invoices for WooCommerce & WordPress
• Flexible Product Fields (WooCommerce Product Addons) – WooCommerce Product Page Editor
• Flexible Quantity – Measurement Price Calculator for WooCommerce
• Flexible Refund and Return Order for WooCommerce
• Flexible Subscriptions
• Flexible Wishlist for WooCommerce – Ecommerce Wishlist & Save for later
• Free Follow-Up Emails & Marketing Automation for WooCommerce – ShopMagic
• Free Twilio SMS integration for WooCommerce by ShopMagic
• GPSR for WooCommerce
• Recover Abandoned Carts for WooCommerce by ShopMagic
• ShopMagic for Contact Form 7 and WooCommerce
• ShopMagic for Google Sheets

All of our free plugins are also available on the official WordPress.org repository.

If you are unable to log in, please use the password reset option available here.

Yes, all of our Shopify applications are available here.

No, we do not provide WooCommerce store maintenance services directly at WP Desk.
We specialize in developing and improving WooCommerce plugins and in providing product-related support for them.

If you need comprehensive WooCommerce store maintenance – including updates, monitoring, technical work, and ongoing support – we recommend using the services of our trusted partner company: WordCare, which specializes in professional WordPress and WooCommerce care.

Yes. If you would like to delete your account, please contact us.

We discourage you from changing the e-mail address that has already been assigned to your subscription. Therefore, please verify your e-mail address carefully, before the purchase itself, as you will not be able to change it for the duration of your subscription.

The subscription is permanently assigned to a specific email address, and a change of address may cause unforeseen problems with the subscription system. Among other things, activation or the sending of notifications of subscription expiry dates.

If you have already purchased a subscription and assigned it to a different e-mail address than you had planned before purchase, you should wait until your subscription expires. With its renewal, place a new order for the same plug-in using the correct e-mail address.

You can renew your subscription at any time before your subscription expires. You can do this by logging in on the My Account page. If your subscription expires, you will need to place a new order to receive updates and support.

You can cancel your subscription at any time, retaining its terms for one year from the date of purchase.

Read more about how to manage your subscriptions:

How to manage my subscriptions →

We treat each site within WordPress Multisite as a separate website. If you want to use our plugins on two sites, you should buy two subscriptions (if on three, then three, etc.).

All of our plugin licenses are sold as annual subscriptions. Each subscription includes one year of plugin updates and support. After this period, you can renew your subscription to continue receiving updates and support.

One-time purchases are not available - you must have an active subscription to receive updates and support.

Our plugins have a built-in license system that automatically detects your subscription status.

After renewing, there's nothing you need to do. Just make sure you have the latest version of the plugin installed. If not, we recommend updating it following this guide.

• Please log in to your account and go to My Account > Downloads.
• Download the plugin and install it following this guide.
• After installation, go to Dashboard > Updates in your WordPress admin to refresh the license cache.

Currently, the option to change the license type (upgrade or downgrade) is temporarily unavailable.

We are working on restoring this functionality. Until then, it is not possible to change the license type after purchase.

When you buy the WP Desk plugin, you get our support and the ability to update for one year straight from your WordPress dashboard. Subscriptions can be renewed for another year automatically, or manually. Check the terms and conditions for renewing your subscription →

All the plugins we currently have on offer are here, we don't hide anything in a drawer 😊 If a plugin is not listed, it means we don't have it, but we can probably make it.

If you have an idea for a new plugin or a new feature to an existing plugin, please tell us about it.

Drop us a line →

We offer support and updates for the plugins within one year of purchase. After this period, you can continue to use the plugins, but you will no longer receive support and updates.

After the one-year period, it is also not possible to download old versions of plugins or activate them on a new instance of WordPress. If you do not have a particular plugin downloaded, please make sure you do so before the one-year period expires, as this will not be possible afterward.

Your subscription is assigned to a specific instance during activation. You will be able to use a particular plugin for any length of time, but after one year your key will expire, and you will not be able to activate with it until you renew your subscription. As long as your key is valid, you are free to activate it on different WordPress instances.

Most of our free plugins offer basic features. The PRO versions include extended functionality and come with support and updates. You can find a comparison between the free and PRO versions in the plugin's documentation.

• After purchasing the PRO version, download it from My Account > Downloads.
• Then, install it on your store using this guide.

Yes – (almost) all of our add-ons require the PRO version of the corresponding plugin.

There are two exceptions:

• Flexible Subscriptions – this plugin is available only as a free base version. However, all of its add-ons are paid.
• ShopMagic for WooCommerce – this plugin is also available only as a free base version. It offers both free and premium add-ons, which you can explore here.

According to our Terms & Conditions, you can download the plugin files for as long as your subscription remains active. The latest version of the plugin is always available in your account panel under My Account > Downloads.

We generally do not provide older plugin versions. However, if you have a justified need to use an earlier release (for example, for compatibility reasons), please contact our support team. After reviewing your request, we will do our best to offer an appropriate solution.

No, we do not offer installation or configuration services for plugins in customers’ stores.
However, we provide full product-related support and answer questions regarding plugin functionality, configuration options, and capabilities.

If you need hands-on assistance with installing and configuring a plugin directly in your store, we recommend our trusted partner company: WordCare, which specializes in professional WordPress and WooCommerce maintenance and support services.

Yes, we issue invoices for every completed order and send a link to the invoice by e-mail. If for some reason you do not get an invoice for 7 days from the order - contact us →

Please read our Refund Policy for full information of how the refunds work.

It is not possible to contact us by telephone, but we will be happy to answer all questions by e-mail after contacting us via our Contact Form.

Contact Form →

We offer priority e-mail support for all our paying customers with a valid support and updates subscription. Before you submit a ticket, please make sure to read the plugin docs →

The support works on weekdays from 9 AM to 5 PM, CEST UTC+2, European time. We respond to most requests within a few hours, but periodically it may take us longer to answer a question. During holidays we may further limit the availability of support, but we will always inform you of this in advance.

Support is provided for the use and configuration of plugins. We do not offer support for making your own modifications to the plugins themselves. Exceptions are additional modules, for example the invoice template in the case of the WooCommerce Invoices plugin.

Yes, we can adjust the invoice data upon request. Please contact us.

We do not provide a customer panel with a support request history. All communication with our support team is handled via email.

To find your previous requests, please check your email inbox and search for messages containing the phrase “WP Desk”. All support requests are available as email conversations.

Yes, support for free plugins is provided via the official WordPress forum.

Go to the relevant plugin in the WordPress repository, click the “Support” tab, and create a new topic.