Frequently Asked Questions

For agencies and developers with a lot of projects, we offer subscriptions for 5 or 25 websites and if you purchase such subscriptions, you can expect significant saving.
We also offer a bundle that includes 21 of our WooCommerce plugins for only $99, or a bundle for 25 pages, which costs only $199. When you buy it, you get almost 90% discount.

Tell me more →

As much as possible. However, please note that we will support the plugin for you as a subscription holder, if the customer has questions about the plugin they should contact you.

You can set up your own full-featured demo here:

WP Desk Demo →

We also offer 30-day money-back guarantee, so you can test the plugin risk-free in your WooCommerce store.

An account on our website is automatically created when you place your first order. It is not possible to create an account without making a purchase.

Payment problems are usually caused by temporary errors (e.g. Google reCAPTCHA, VIES service unavailability).
Please try the following:

• Wait a while and try again.
• Clear your browser cache and cookies.
• Try a different browser (or incognito mode).
• Try another device (e.g. phone, tablet).
• Try using a different internet connection (some networks may block certain services).

If the issue persists, please contact us.

Yes, we offer a wide range of free plugins that you can download and use at no cost. Here’s the complete list of our currently available free solutions:

• Checkout Fields for Blocks
• Custom Price for WooCommerce
• Dropshipping Product Export for WooCommerce
• Dropshipping XML for WooCommerce
• Flexible Checkout Fields for WooCommerce – WooCommerce Checkout Manager
• Flexible Cookies
• Flexible EAN for WooCommerce
• Flexible PDF Coupons – Gift Cards & Vouchers for WooCommerce
• Flexible PDF Invoices for WooCommerce & WordPress
• Flexible Product Fields (WooCommerce Product Addons) – WooCommerce Product Page Editor
• Flexible Quantity – Measurement Price Calculator for WooCommerce
• Flexible Refund and Return Order for WooCommerce
• Flexible Subscriptions
• Flexible Wishlist for WooCommerce – Ecommerce Wishlist & Save for later
• Free Follow-Up Emails & Marketing Automation for WooCommerce – ShopMagic
• Free Twilio SMS integration for WooCommerce by ShopMagic
• GPSR for WooCommerce
• Recover Abandoned Carts for WooCommerce by ShopMagic
• ShopMagic for Contact Form 7 and WooCommerce
• ShopMagic for Google Sheets
• ShopMagic Multilingual Support

All of our free plugins are also available on the official WordPress.org repository.

We discourage you from changing the e-mail address that has already been assigned to your subscription. Therefore, please verify your e-mail address carefully, before the purchase itself, as you will not be able to change it for the duration of your subscription.

The subscription is permanently assigned to a specific email address, and a change of address may cause unforeseen problems with the subscription system. Among other things, activation or the sending of notifications of subscription expiry dates.

If you have already purchased a subscription and assigned it to a different e-mail address than you had planned before purchase, you should wait until your subscription expires. With its renewal, place a new order for the same plug-in using the correct e-mail address.

You can renew your subscription at any time before your subscription expires. You can do this by logging in on the My Account page. If your subscription expires, you will need to place a new order to receive updates and support.

You can cancel your subscription at any time, retaining its terms for one year from the date of purchase.

Read more about how to manage your subscriptions:

How to manage my subscriptions →

We treat each site within WordPress Multisite as a separate website. If you want to use our plugins on two sites, you should buy two subscriptions (if on three, then three, etc.).

If you have a subscription for 1 page and wish to change it to 5 or 25 pages, you can do so from your account page (Subscriptions tab → Subscription details), paying only the price difference.

Unfortunately, the exception to this is PayPal, which does not allow changing subscription due to its technical limitations. If you anticipate that you may want to change your subscription, then pay by other means, or contact us.

Contact Form →

All of our plugin licenses are sold as annual subscriptions. Each subscription includes one year of plugin updates and support. After this period, you can renew your subscription to continue receiving updates and support.

One-time purchases are not available - you must have an active subscription to receive updates and support.

Our plugins have a built-in license system that automatically detects your subscription status.

After renewing, there's nothing you need to do. Just make sure you have the latest version of the plugin installed. If not, we recommend updating it following this guide.

• Please log in to your account and go to My Account > Downloads.
• Download the plugin and install it following this guide.
• After installation, go to Dashboard > Updates in your WordPress admin to refresh the license cache.

When you buy the WP Desk plugin, you get our support and the ability to update for one year straight from your WordPress dashboard. Subscriptions can be renewed for another year automatically, or manually. Check the terms and conditions for renewing your subscription →

All the plugins we currently have on offer are here, we don't hide anything in a drawer 😊 If a plugin is not listed, it means we don't have it, but we can probably make it.

If you have an idea for a new plugin or a new feature to an existing plugin, please tell us about it.

Drop us a line →

We offer support and updates for the plugins within one year of purchase. After this period, you can continue to use the plugins, but you will no longer receive support and updates.

After the one-year period, it is also not possible to download old versions of plugins or activate them on a new instance of WordPress. If you do not have a particular plugin downloaded, please make sure you do so before the one-year period expires, as this will not be possible afterward.

Your subscription is assigned to a specific instance during activation. You will be able to use a particular plugin for any length of time, but after one year your key will expire, and you will not be able to activate with it until you renew your subscription. As long as your key is valid, you are free to activate it on different WordPress instances.

Most of our free plugins offer basic features. The PRO versions include extended functionality and come with support and updates. You can find a comparison between the free and PRO versions in the plugin's documentation.

• After purchasing the PRO version, download it from My Account > Downloads.
• Then, install it on your store using this guide.

Yes – (almost) all of our add-ons require the PRO version of the corresponding plugin.

There are two exceptions:

• Flexible Subscriptions – this plugin is available only as a free base version. However, all of its add-ons are paid.
• ShopMagic for WooCommerce – this plugin is also available only as a free base version. It offers both free and premium add-ons, which you can explore here.

Yes, we issue invoices for every completed order and send a link to the invoice by e-mail. If for some reason you do not get an invoice for 7 days from the order - contact us →

Please read our Refund Policy for full information of how the refunds work.

It is not possible to contact us by telephone, but we will be happy to answer all questions by e-mail after contacting us via our Contact Form.

Contact Form →

We offer priority e-mail support for all our paying customers with a valid support and updates subscription. Before you submit a ticket, please make sure to read the plugin docs →

The support works on weekdays from 9 AM to 5 PM, CEST UTC+2, European time. We respond to most requests within a few hours, but periodically it may take us longer to answer a question. During holidays we may further limit the availability of support, but we will always inform you of this in advance.

Support is provided for the use and configuration of plugins. We do not offer support for making your own modifications to the plugins themselves. Exceptions are additional modules, for example the invoice template in the case of the WooCommerce Invoices plugin.

Yes, we can adjust the invoice data upon request. Please contact us.