General Questions
Will I get a discount if I buy multiple plugins?
For agencies and developers with a lot of projects, we offer subscriptions for 5 or 25 websites and if you purchase such subscriptions, you can expect significant saving.
We also offer a bundle that includes 21 of our WooCommerce plugins for only $99, or a bundle for 25 pages, which costs only $199. When you buy it, you get almost 90% discount.
Can I buy the plugin and use it on a customer site?
As much as possible. However, please note that we will support the plugin for you as a subscription holder, if the customer has questions about the plugin they should contact you.
Can I test a plugin before I buy it?
You can set up your own full-featured demo here:
We also offer 30-day money-back guarantee, so you can test the plugin risk-free in your WooCommerce store.
Subscriptions
Can I change my subscription email?
We discourage you from changing the e-mail address that has already been assigned to your subscription. Therefore, please verify your e-mail address carefully, before the purchase itself, as you will not be able to change it for the duration of your subscription.
The subscription is permanently assigned to a specific email address, and a change of address may cause unforeseen problems with the subscription system. Among other things, activation or the sending of notifications of subscription expiry dates.
If you have already purchased a subscription and assigned it to a different e-mail address than you had planned before purchase, you should wait until your subscription expires. With its renewal, place a new order for the same plug-in using the correct e-mail address.
How do I extend the update and support options for another year?
You can renew your subscription at any time before your subscription expires. You can do this by logging in on the My Account page. If your subscription expires, you will need to place a new order to receive updates and support.
You can cancel your subscription at any time, retaining its terms for one year from the date of purchase.
Read more about how to manage your subscriptions:
How many subscriptions should I buy?
We treat each site within WordPress Multisite as a separate website. If you want to use our plugins on two sites, you should buy two subscriptions (if on three, then three, etc.).
I have bought one subscription. Can I buy several more?
If you have a subscription for 1 page and wish to change it to 5 or 25 pages, you can do so from your account page (Subscriptions tab → Subscription details), paying only the price difference.
Unfortunately, the exception to this is PayPal, which does not allow changing subscription due to its technical limitations. If you anticipate that you may want to change your subscription, then pay by other means, or contact us.
Plugins
What do I get when I buy the plugins?
When you buy the WP Desk plugin, you get our support and the ability to update for one year straight from your WordPress dashboard. Subscriptions can be renewed for another year automatically, or manually. Check the terms and conditions for renewing your subscription →
Can you add function X to plugin Y, or create a plugin that does Z?
All the plugins we currently have on offer are here, we don't hide anything in a drawer 😊 If a plugin is not listed, it means we don't have it, but we can probably make it.
If you have an idea for a new plugin or a new feature to an existing plugin, please tell us about it.
Plugin Updates
We offer support and updates for the plugins within one year of purchase. After this period, you can continue to use the plugins, but you will no longer receive support and updates.
After the one-year period, it is also not possible to download old versions of plugins or activate them on a new instance of WordPress. If you do not have a particular plugin downloaded, please make sure you do so before the one-year period expires, as this will not be possible afterward.
Your subscription is assigned to a specific instance during activation. You will be able to use a particular plugin for any length of time, but after one year your key will expire, and you will not be able to activate with it until you renew your subscription. As long as your key is valid, you are free to activate it on different WordPress instances.
Customer Service
Do you issue invoices?
Yes, we issue invoices for every completed order and send a link to the invoice by e-mail. If for some reason you do not get an invoice for 7 days from the order - contact us →
Will I get a refund for the plugin?
Please read our Refund Policy for full information of how the refunds work.
Can I contact you by phone?
It is not possible to contact us by telephone, but we will be happy to answer all questions by e-mail after contacting us via our Contact Form.
What is your support policy?
We offer priority e-mail support for all our paying customers with a valid support and updates subscription. Before you submit a ticket, please make sure to read the plugin docs →
The support works on weekdays from 9 AM to 5 PM, CEST UTC+2, European time. We respond to most requests within a few hours, but periodically it may take us longer to answer a question. During holidays we may further limit the availability of support, but we will always inform you of this in advance.
Support is provided for the use and configuration of plugins. We do not offer support for making your own modifications to the plugins themselves. Exceptions are additional modules, for example the invoice template in the case of the WooCommerce Invoices plugin.
