Add your own refund form in a WooCommerce store [🤫Free plugin inside]

Dealing with returns and refunds can be a hassle for any WooCommerce store owner. But fear not, the Flexible Refund and Return Order for WooCommerce plugin is here to make your life easier! Let's dive into what this plugin offers in terms of refund form customization and how it can transform your online store's return process.

👉 Curious about what the refund form customization looks like from the inside? Take a look at the image carousel, which includes screenshots of the personalized returns form settings:

Table of contents

1. The importance of a customizable return form
2. Flexible Refund and Return Order for WooCommerce
3. Refund Form: the core of the plugin
4. WooCommerce return form customization
5. Refund Form fields

But first... What's the importance of a customizable return form?

A customizable return form, especially in the context of e-commerce and retail, plays a crucial role in managing returns efficiently and enhancing customer satisfaction. Here are 3 key reasons why a customizable return form is important:

1. Flexibility for Customers 👨‍🎨: Customizable return forms allow customers to specify their reasons for return accurately. This flexibility can include options for size, fit, quality issues, or incorrect items, ensuring that the customer's needs are clearly communicated to the retailer.
2. Data Collection and Analysis 📋: Customizable forms can serve as a valuable tool for collecting data on why customers return products. This information can be analyzed to identify trends, improve product quality, adjust inventory levels, or even modify product descriptions and images online to reduce future returns.
3. Enhanced Customer Experience 🥰: A straightforward and user-friendly return process, including an easy-to-use return form, can significantly improve the overall customer experience. This can lead to increased customer loyalty and repeat business, as customers are more likely to shop again with retailers who offer a hassle-free return process.

A customizable return form is a key tool in the retail and e-commerce sector for managing returns effectively, improving customer satisfaction, and gaining valuable insights into product performance and customer preferences.

Flexible Refund and Return Order for WooCommerce

In a nutshell, this plugin is an absolute lifesaver when it comes to handling returns and refunds for your WooCommerce store. It offers both you, as the store owner, and your customers a seamless and hassle-free way to deal with the sometimes daunting return process. The best part is you can effortlessly handle refunds and returns right from your WordPress dashboard, ensuring that everything is well-organized and easily accessible.

Refund Form: the core of the plugin

The refund form builder is the central feature of the plugin, allowing you to easily incorporate it into your Refund Request page. This form offers a wide range of customization options, including text fields, textarea fields, checkboxes, radio buttons, select dropdowns, and even the ability to upload files and use HTML. You have the flexibility to make certain fields mandatory and even apply your own CSS classes to give it a unique and personalized look.

Creating your own return form is child's play. Add the fields you want the form to include. Everything happens intuitively, and you add fields using drag'n'drop.

👉 Here's a short example of how it's done:

WooCommerce return form customization

The plugin allows you to add a refund form to the refund request page. As previously mentioned, these fields can be arranged using a drag & drop method for ease of use. Each field can be labeled and configured for required input, and you can also add descriptions and set character limits for text fields​​.

Oh and I also forgot to tell you that you can add more fields and arrange their order as you wish 😋:

Okay, so now I suggest we see what effect we can achieve by personalizing our own return form. All that with the plugin in its free version, of course.

Let's assume that our store sells clothes 👚 and we give the user the opportunity to return the purchased goods.
In the case of my personalized return form, I added the following types of fields to my return form:

• Select, Checkbox, Radio and Textarea

👉 I added the following labels, descriptions and selection options to them:

The whole thing took me about 2 minutes and didn't cost me a cent - I used the plugin in the free version 😊.

Refund Form fields

In my screenshots and gifs, I'm sure you've noticed that not all fields that can be added to the return form are available in the free version. Those that are not available are labeled PRO.

🆓 In short, using the plugin in the free version, you can add the following fields:

• Text - text field
• Text area - text area
• Checkbox - selection box
• Radio - radio buttons
• Select - drop-down list

🤑 No less, the PRO version expands the number and types of fields available with another 3 listed below:

• Multi select - drop-down list with multiple selectable options PRO
• Upload - field used to allow users to upload attachments PRO
• HTML - add HTML code PRO

Beyond that, the PRO version offers additional functionalities like partial refunds, automatic coupon refunds, and more. For detailed information and documentation, visit the plugin's page.