If you have pre-sale, billing, or technical question, first read our FAQs and docs.
If you don't find the answer, please submit a support request below.
The new license system does not require adding an API key during the subscription activation process.
The license activation process only requires the registration of the shop domain in the My Account panel. It is also necessary to activate the plugin on the registered domain. Here is a short guide on how to activate your license.
If you already have a domain registered in the My Account panel, go to the Sites tab. Then select the domain to which you want to assign the plugin by selecting the Manage button. Tick the checkbox next to the activated plugin. Don't forget to confirm the activation with the Save activation button.
The problem may be due to an incorrect assignment of the shop domain in the My Account panel. Here's how you can verify this:
Pay attention to special characters, as well as the site prefix. If your shop uses an SSL certificate, prefix HTTPS, a domain entered with the prefix HTTP will result in an incorrectly assigned domain for the subscription.
If the correct domain is assigned to the My Account panel, check that the plugin is activated on the domain:
If the domain is correctly assigned, the plugin activated, and you still cannot update the plugin, disconnect the page and add it again:
If the problem still occurs despite using the above steps, please contact our support.
You get this message because the installed version of the plugin is compatible with the new license system. Update the plugin manually and the message will disappear:
The plugin will be compatible with the new licensing system.
The problem will be solved by manually uploading the latest version of the plugin. Navigate to:
The plugin will be updated to the latest official version. The message about the necessary update will no longer be displayed.
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