Get Support

If you have pre-sale, billing, or technical question, first read our FAQs and docs.
If you don't find the answer, please submit a support request below.

Subject*
- Pre-sale Question
- Technical Support
- Billing Issue
- Feature Request
- Refund
- Problems with the licence
Docs
Check out our docs for plugin documentation!

FAQ
Read frequently asked questions for quick answers!

Demo
Test any plugin in our free 7-day demo.
Where can I find the API key?
The new license system does not require adding an API key during the subscription activation process.

The license activation process only requires the registration of the shop domain in the My Account panel. It is also necessary to activate the plugin on the registered domain. Here is a short guide on how to activate your license.

How do I assign a plugin to a domain?
If you already have a domain registered in the My Account panel, go to the Sites tab. Then select the domain to which you want to assign the plugin by selecting the Manage button. Tick the checkbox next to the activated plugin. Don't forget to confirm the activation with the Save activation button.
Plugin update not possible despite an active subscription?
The problem may be due to an incorrect assignment of the shop domain in the My Account panel. Here's how you can verify this:

Go to the My Account panel Sites tab,

check if the correct domain is assigned to your subscription.

Pay attention to special characters, as well as the site prefix. If your shop uses an SSL certificate, prefix HTTPS, a domain entered with the prefix HTTP will result in an incorrectly assigned domain for the subscription.

If the correct domain is assigned to the My Account panel, check that the plugin is activated on the domain:

Go toSites tab,

select the domain where the problem occurs, then proceed using the Manage button,

check if the plugin is active. The checkbox should be ticked,

If the domain is correctly assigned, the plugin activated, and you still cannot update the plugin, disconnect the page and add it again:

Go to the site using the Manage button,

select the Disconnect site link,

add the page again,

using the Manage button, go to the site panel and tick checkbox to activate your plugin.

If the problem still occurs despite using the above steps, please contact our support.
The plugin displays a message that the API key is missing. Where do I find it, how do I add an API key?
You get this message because the installed version of the plugin is compatible with the new license system. Update the plugin manually and the message will disappear:

Go to the My Account panel,

Downloads tab,

download the latest version of the plugin,

go to the WordPress plugins panel,

select the Add New button and upload the latest version of the plugin,

The plugin will be compatible with the new licensing system.
I am using the current version of the plugin in the shop. Despite this I am getting a message that the plugin needs to be updated to the same version. What is this about?
The problem will be solved by manually uploading the latest version of the plugin. Navigate to:

My Account panel

Downloads tab

download the latest version of the plugin,

go to the WordPress plugins panel,

select the Add New button and upload the latest version of the plugin to your shop

The plugin will be updated to the latest official version. The message about the necessary update will no longer be displayed.

How can we help you?

Assistance installing and setting up the plugin	Happy to help
Questions about plugin's features and functionality	Happy to help
Plugin's bug fixes	Happy to help
Compatibility with third-party plugins or themes	Cannot help, sorry
Customizing plugin for personal needs	Cannot help, sorry
Implementation of plugin's individual scenarios	Cannot help, sorry
Setting up a server or domain	Cannot help, sorry
General problems with WooCommerce or WordPress	Cannot help, sorry

What are our working hours?

We work from Monday to Friday, 9 AM to 5 PM, CEST UTC+2, European time. You will get an answer from us within these hours. Click here to check what time it is on our side and compare it to yours.

Name
First Last
Email*
Product*
An active subscription is required for all support requests. If you don't see a product it means that you are not logged in or don't have a valid subscription. Please log in or resubscribe.
Website*

Enter website URL which you need help with.
Summary*

In 10 words or less, summarize your issue or question
Your question*
I would like to pay by PayPal. Thanks.
Reason for refund*
- I didn't know how to do something or didn't understand the docs
- I didn't know how to activate the plugin or license
- The plugin was missing a feature I needed
- The technical support that I received was poor
- Other
We're here to help, please consider submitting a support ticket before the refund.
We're here to help: please read how to activate a plugin and license →
You may proceed, but please note that missing feature may not result in a refund. All our plugins have thorough descriptions and there is a full featured demo, so we assume that you understand everything that is included with the plugin, including the features and capabilities.
We are very sorry to hear that. We will forward your request to our Happiness Team Leader to sort this out.
Explanation*
Please clearly describe why you are asking for a refund. The exact reason is required to process your request.
Refund Policy*
- I accept the refund policy*
Refunds will be offered at our sole discretion. Sending a refund request does not automatically mean that we will grant the refund.
If you are reporting an issue:
1. Make sure that you are using a supported WooCommerce version. You can find the supported versions in the docs.
2. Make sure that you are using the latest version of the plugin.
3. Please provide steps to reproduce the problem.
4. Attach WooCommerce system status (below).
Describe your issue*
Please include plugin version that you use, WooCommerce and WordPress versions - this will help us tackle the problem faster.
File
Max. file size: 32 MB.
Upload screenshot with plugin settings or that visualizes the problem you have.
Allowed file formats: jpg, gif, png, pdf, zip.
WooCommerce System Status
Accepted file types: txt, doc, Max. file size: 1 MB.
Upload WooCommerce System Status. This will speed up problem verification.
Support Policy*
- I accept the support policy*
Describe your billing issue*
Feature Request*
Enter the product name and describe what feature you would like to be added.
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Get Support

Where can I find the API key?

How do I assign a plugin to a domain?

Plugin update not possible despite an active subscription?

The plugin displays a message that the API key is missing. Where do I find it, how do I add an API key?

I am using the current version of the plugin in the shop. Despite this I am getting a message that the plugin needs to be updated to the same version. What is this about?

How can we help you?

What are our working hours?

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Where can I find the API key?

How do I assign a plugin to a domain?

Plugin update not possible despite an active subscription?

The plugin displays a message that the API key is missing. Where do I find it, how do I add an API key?

I am using the current version of the plugin in the shop. Despite this I am getting a message that the plugin needs to be updated to the same version. What is this about?

How can we help you?

What are our working hours?

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