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Get Support

If you have pre-sale, billing, or technical question, first read our FAQs and docs.
If you don't find the answer, please submit a support request below.

  • Docs

    Check out our docs for plugin documentation!

    FAQ

    Read frequently asked questions for quick answers!

    Demo

    Test any plugin in our free 7-day demo.
  • How can we help you?

    Assistance installing and setting up the plugin Happy to help
    Questions about plugin's features and functionality Happy to help
    Plugin's bug fixes Happy to help
    Compatibility with third-party plugins or themes Cannot help, sorry
    Customizing plugin for personal needs Cannot help, sorry
    Implementation of plugin's individual scenarios Cannot help, sorry
    Setting up a server or domain Cannot help, sorry
    General problems with WooCommerce or WordPress Cannot help, sorry
  • An active subscription is required for all support requests. If you don't see a product it means that you are not logged in or don't have a valid subscription. Please log in or resubscribe.
  • Enter website URL which you need help with.
  • In 10 words or less, summarize your issue or question
  • We're here to help, please consider submitting a support ticket before the refund.
  • We're here to help: please read how to activate a plugin and license →
  • You may proceed, but please note that missing feature may not result in a refund. All our plugins have thorough descriptions and there is a full featured demo, so we assume that you understand everything that is included with the plugin, including the features and capabilities.
  • We are very sorry to hear that. We will forward your request to our Happiness Team Leader to sort this out.
  • Please clearly describe why you are asking for a refund. The exact reason is required to process your request.
    Refunds will be offered at our sole discretion. Sending a refund request does not automatically mean that we will grant the refund.
  • If you are reporting an issue:
    1. Make sure that you are using a supported WooCommerce version. You can find the supported versions in the docs.
    2. Make sure that you are using the latest version of the plugin.
    3. Please provide steps to reproduce the problem.
    4. Attach WooCommerce system status (below).
  • Please include plugin version that you use, WooCommerce and WordPress versions - this will help us tackle the problem faster.
  • Max. file size: 128 MB.
    Upload screenshot with plugin settings or that visualizes the problem you have.
    Allowed file formats: jpg, gif, png, pdf, zip.
  • Accepted file types: txt, doc, Max. file size: 1 MB.
    Upload WooCommerce System Status. This will speed up problem verification.
  • Enter the product name and describe what feature you would like to be added.

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