The frequently asked questions about the Flexible Product Fields WooCommerce plugin. If you can't find an answer here, please contact our support team.
Contents
- General
- Compatibility with plugins and themes
- 3️⃣ I am using a custom product page template and the fields do not show up
- 4️⃣ The product is visible in the Cart but without the fields from the plugin
- 5️⃣ The fields appear next to the Add to Cart button instead of above or below the button (Elementor)
- 6️⃣ I want the translated fields to show up for the available language versions (WPML)
- 7️⃣ The settings were not saved
General
1️⃣ I have installed the PRO version but I do not know where to enter the API key
- First, go to My Account →
- Next, go to Sites Tab and enter the domain address of the site on which you want the license to be active. tab.
- In the next step, go to Manage and activate the plugins on the site.
- Your Flexible Product Fields WooCommerce PRO is now fully active.
2️⃣ I want to add a field that will be added once and regardless of the number of items added to the cart
This is not possible. Our plugin is used to configure a single product. If more than one item of the product is added to the cart then the fields will also be added several times.
If you want to apply the field to the entire order (add it only once) and not to the product you can use a different plugin. It is Flexible Checkout Fields plugin that lets you customize the WooCommerce Checkout form fields. You can also use the free version of the plugin →
Such a field (with a price in PRO) will be added to the entire purchase.
Compatibility with plugins and themes
3️⃣ I am using a custom product page template and the fields do not show up
Our plugin lets you add new fields before and under the Add to Cart button. The plugin hooks into these areas and shows the fields. It does not use shortcodes. Please make sure the template uses one of the hooks below.
woocommerce_before_add_to_cart
woocommerce_after_add_to_cart
If there are further issues with the theme or plugins, you may check the WordPress/ WooCommerce logs.
4️⃣ The product is visible in the Cart but without the fields from the plugin
The most probable cause is the AJAX add to cart feature/ plugin. It is the template that triggers this option in most cases. We recommend that AJAX add to cart be turned off (adding a product to the cart should reload the page). Please check if this feature can be turned off in the template/ plugin settings.
The Elementor plugin imposes its CSS. Please paste the code below to the Appearance > Customize > Additional CSS tab.
div.elementor-add-to-cart form.cart {
display: block!important;
}
6️⃣ I want the translated fields to show up for the available language versions (WPML)
Please do not set separate fields for each language. Set one group but translate the field names. There is detailed instruction on how to add and translate the Flexible Product Fields WooCommerce with WPML.
✅ Here are the main steps:
- Add fields in the main language of the page. Provide settings such as labels etc.
- Save the changes for the group.
- Go to WPML and run String Translations.
- Select the text domain flexible-product-fields and find the entered strings. Then add translations for other languages.
7️⃣ The settings were not saved
It may happen when one tries to save a lot of settings at once while the server can't handle the request. It may be caused by the max_input_vars PHP parameter. You may read more about the server configuration.
