The EU repair directive 2024/1799, known as Right to Repair, applies from 31 July 2026. It requires sellers to let customers request a repair, not only a refund or a complaint.
In practice, a single generic request form no longer does the job. Your customer needs to state clearly what they want, and you need to tell those cases apart in your admin panel.
The latest version of Flexible Refund and Return Order for WooCommerce introduced three independent request forms.
See how to set up refund, reclamation and repair forms in your store. Get Flexible Refund and Return Order for WooCommerce →
Contents
What changed?
A new forms tab. Your admin panel now lists three forms: Refund, Reclamation and Repair. You enable and configure each one separately.
Settings moved into each form. Options that used to be global, such as the display logic for the request button, are now set per form. The repair button can therefore appear on different orders than the refund button.
Buttons in the customer account. Next to each order, your customer sees buttons labelled according to your setup. Only the forms you enabled show up.
Request type visible in the order list. You can see at a glance whether a customer wants a refund or a repair, without opening the order.
Emails state the request type. The message your customer receives makes clear which kind of case you accepted.
One order, several request types. An order can go through different kinds of cases, and you review and handle each one separately. Only one request is active at a time.
What you configure per form?
The Refund form keeps the full set of options you already know: refund method, auto-approval and automatic refund, shipping cost refund, and a link to your policy page.
Reclamation and Repair come with the basic set: enable, button label, display logic and policy page.
Two settings stay global: search by visible order number and cancel unpaid order.
What happens after the update
You lose nothing and you do not need to reconfigure anything.
Your existing setup moves in full into the Refund form. All existing requests keep their data. Reclamation and Repair install disabled, so you turn them on when you are ready.
One detail matters if you edit form fields: every request stores the form version along with the field labels as they were at submission time. If you later change or remove a field, you will still see what you asked and what the customer answered in older requests.
Free and PRO
The free version handles one form, Refund. Reclamation and Repair are PRO features.
If your PRO licence expires, your data stays. Forms and all historical requests remain in place, but the additional forms stop accepting new cases.
One Click Return for WooCommerce €59
Activate refund form, enable automatic returns, disable refund form after a specific time, and manage refunds directly from WooCommerce orders. Adapt your Shop to EU One Click Return Directive
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