Many people assume that preparing terms and conditions and a privacy policy is a matter of downloading a template and spending an hour on it. The reality is more complicated and more expensive – particularly when you account not just for the initial cost but for the total cost of maintaining current ...
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Right to Repair: three separate request forms in Flexible Refund
The EU repair directive 2024/1799, known as Right to Repair, applies from 31 July 2026. It requires sellers to let customers request a repair, not only a refund or a complaint. In practice, a single generic request form no longer does the job. Your customer needs to state clearly what they want, ...
Customer Filed a Complaint – Does Your WooCommerce Terms and Conditions Protect You?
A complaint in an online store is standard. Every seller, no matter how carefully they pack orders or how good their products are, will sooner or later receive one. The question is not will it happen but do I have the legal basis to handle it on my own terms. That is where your terms and conditions ...
WooCommerce Privacy Policy – What Must It Contain to Be GDPR Compliant?
A privacy policy is one of those documents that many stores have but rarely have written correctly. Copied from another site, generated without customisation, outdated after successive legal changes. Yet a privacy policy is the foundation of GDPR compliance. And its absence or incorrect formulation ...




