Managing subscriptions in a WooCommerce store can significantly streamline both sales and customer service. However, for everything to work smoothly, correct configuration is essential — especially when it comes to URL endpoints. In this case study, we show how the Flexible Subscriptions plugin and a quick technical analysis helped solve a redirect issue that prevented customers from accessing the subscription management page. Discover how we tackled the issue step by step and what features this useful plugin offers.
Case description: Customer reports an issue with subscription access
One of our customers reported an unusual issue with the Flexible Subscriptions plugin on their WooCommerce website. Although the subscription option was active, customers were unable to view subscription details or cancel them.
In short, after clicking the link to a subscription from the "My Account" panel, the user was redirected to a URL like:
https://www.customershopname.com/my-account/view%20subscription/9571/
Instead of showing the subscription details, the page simply reloaded the main dashboard. The customer asked whether this behavior was expected and if users were supposed to be able to cancel subscriptions themselves.
Case analysis and solution
Step 1: Gathering information
We received access to a staging environment, which enabled us to safely analyze the issue in a test setting.
Step 2: Diagnosis – invalid endpoint with disallowed character
After logging into the staging site, we quickly identified the root of the problem. In WooCommerce → Settings → Advanced → Account endpoints, the field responsible for displaying the subscription used the following value: View Subscription The issue was that it contained a space, which was being translated into %20 in the URL — a format not supported by many browsers and WordPress routing systems. As a result, users were redirected to the general account page instead of the subscription details.
Step 3: Solution – correct endpoint configuration
The fix was quick and simple:
- Go to WooCommerce → Settings → Advanced.
- In the "Account endpoints" section, we changed “View Subscription” to “view-subscription” (using a dash instead of a space).
- Saved the changes.
After making this adjustment, the subscription page started working correctly. Customers could once again view their subscription details and cancel them without needing to contact support.
Step 4: Verifying the subscription cancel feature
After correcting the endpoint, we also confirmed that users could cancel their subscriptions. The Flexible Subscriptions plugin allows:
- Viewing details of an active subscription,
- Allowing the customer to cancel the subscription on their own.
All the above features were available and functioned correctly after fixing the URL.
Why use Flexible Subscriptions?
The Flexible Subscriptions plugin is an intuitive solution for selling products and services using the subscription model in WooCommerce. Key benefits include:
- ✅ Seamless integration with WooCommerce,
- ✅ Flexible subscription cycles (weekly, monthly, yearly),
- ✅ Full control over payment methods and renewals,
- ✅ A user panel that allows customers to cancel their own subscriptions,
- ✅ Compatibility with WooCommerce payment gateways.
Thanks to its clear interface, both store owners and customers have easy access to subscription information and management tools.
Summary and takeaways
An incorrectly configured endpoint can block access to crucial functionality in a WooCommerce store. Fortunately, with help from our support team and the Flexible Subscriptions plugin, we were able to quickly identify and fix the issue. Users can once again manage their subscriptions without obstacles — resulting in better customer experience and less support workload.
If you run a WooCommerce store and want to offer your products using a subscription model, try out Flexible Subscriptions. The plugin is regularly updated, backed by a professional support team, and allows for effective sales scaling.
📌 Need help implementing subscriptions or configuring the plugin? Contact us here — we’re happy to help!
